Updated as of 4 July 2025

RSG Limited (“RSG”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we handle the information we collect about you when you visit our website or engage with our logistics, consultancy, and digital automation services. It covers:

• What information we collect and how it is used;

• Your right to access or update your Personally Identifiable Information (“PII”);

• Your right to opt out of communications;

• Our commitment to data security and protection.

We believe that transparency builds trust. This Privacy Policy governs the use of any data collected while this policy is active.

Links

This Privacy Policy applies only to RSG Limited’s website. www.rsgltd.uk. Third-party websites linked to or from our site may have their own privacy practices. RSG is not responsible for the privacy policies of those external websites. Please refer to those sites for their own policies.

Notice of Change

We may update this Privacy Policy periodically. Any changes will be posted on this page. By continuing to use our site or services, you are agreeing to the latest version of this policy. We encourage you to revisit this page from time to time. To update your contact information, please reach out via the Contact Us page.

Collection of Information

Privacy means different things to different people. For us, it means protecting your data, using it responsibly, and never sharing it without your consent. RSG does not rent, sell, or disclose your personal data to third parties unless it is necessary for service delivery or we are required to do so by law.

We collect two types of information from users:

1. Personally Identifiable Information (PII):
We only collect personal data you voluntarily provide. This may include your name, company name, email address, phone number, business profile, service history, and payment details. We use this data to communicate with you, deliver our services, and improve your experience.

• Information Request Forms: Data collected here is used to respond to your queries and offer tailored service updates.

• Email Enquiries: When you email us, we use your information to reply and may follow up with relevant service information.

• Client Accounts: If you register or work with us directly, we may collect relevant details such as address, job role, invoice information, or project records.

• Security Note: We will never ask for sensitive information (e.g. passwords, bank details) in unsolicited messages. Be aware of phishing risks.

2. Non-Personally Identifiable Information:
When you browse our website, we may collect data like your browser type, IP address, time of visit, and the pages you access. This is used to analyse usage trends and improve site functionality. This data is not linked to you personally.

• Cookies & Device Info: Our site may use cookies or similar technology. These tools help us understand user preferences and optimise performance. You may control cookies through your browser settings.

• Environmental Variables: We may track referrer data, browser type, platform, and other technical metrics to analyse performance and user interest.

Profiling & Analytics

We may merge web interaction data with information you have provided to offer a more personalised experience. This may include profiling based on the services you explore or request. We do not use profiling for automated decision-making. We do not permit advertisers on our website, and we do not sell browsing data.

Choices Regarding Use of Information

You are free to choose what information to share with us. Without certain details, we may be unable to respond to enquiries or provide services. You may unsubscribe from communications at any time by contacting us via the Contact Us page. We honour all opt-out and removal requests in accordance with legal obligations.

User-Generated Content & Social Media

If you interact with our brand via blogs, forums, or social networks, please remember that anything you share publicly may be seen, collected, or used by others. Avoid posting personal data in public comment areas. RSG is not responsible for information you share outside of private communication channels.

Accessing and Updating Your Information

We are committed to accuracy. If your details change or if you believe we have incorrect information, please let us know via the Contact Us page. We will take reasonable steps to update or correct your data upon request.

Assent

By using our website or submitting personal information, you agree to this Privacy Policy. Continued use after any changes have been posted implies acceptance of those changes.

Resale or Disclosure of Information

We do not sell or lease your personal data. We may share data with trusted contractors or service providers under strict confidentiality, where necessary to deliver services. Any such third parties are bound by contractual obligations to safeguard your information and act in line with this policy. We may disclose personal data if required by law, court order, or for the protection of our legal rights.

Security

Your information is stored securely on encrypted systems protected by firewalls and other access controls. We use HTTPS and other secure methods to safeguard transmissions. While no system is impenetrable, we take appropriate technical and organisational measures to protect your data.

Data is stored in the UK or with trusted UK/EU providers that comply with relevant data protection standards. If data is processed internationally, we ensure appropriate legal safeguards are in place.

Contact Us

For privacy-related questions or to exercise your rights under the UK GDPR (such as data access, correction, deletion, or objection), please reach out via our Contact Us page.